Welcome to the MyPacking FAQ page! Below are some of the most commonly asked questions about our services, products, shipping, and more. If you can’t find the answer to your question here, feel free to contact us at support@mypacking.co.uk.
MyPacking specializes in providing custom, eco-friendly packaging solutions for businesses of all sizes. We offer a range of packaging products, including bags, boxes, cups, and more, with personalized designs to reflect your brand.
Yes, we offer a free design service with every packaging order. Our design team will work with you to create a custom design for your packaging, including logo placement and brand colors. This service includes up to two revisions to ensure your satisfaction.
Placing an order is simple! Browse through our product offerings on the website, select the items you wish to purchase, and upload any artwork or logos if needed. You can then proceed to checkout and complete your order. If you need help, feel free to contact us at orders@mypacking.co.uk.
Delivery to your doorstep by our local courier costs $20.
Good news! Shipping is included in the price of every product. Whether you're ordering domestically or internationally, there are no additional shipping charges.
Delivery times depend on the product you purchase and your location. Specific delivery information can be found in the product description. Once your order is processed, you will receive a tracking number to monitor its delivery.
Yes, once your order has been shipped, you will receive a tracking number via email. This allows you to track the progress of your package right to your door. If you haven’t received your tracking information, please contact us at support@mypacking.co.uk.
If your order arrives damaged, please contact us within 7 days of receiving the package. You can reach us at support@mypacking.co.uk with your order number and photos of the damage. We will investigate and arrange for a replacement or refund where necessary.
Due to the nature of custom packaging, returns are not accepted unless the product is defective or damaged. If you have received a damaged item, please contact us within 7 days for assistance.
Yes, we offer international shipping at no extra charge. However, please note that local customs duties or taxes may apply depending on the destination country. These fees are the responsibility of the customer.
You can reach us through the following methods:
Email: support@mypacking.co.uk Phone: +44 (0)123 456 7890 Address: MyPacking, 123 Green Street, London, UK We are happy to assist with any questions or concerns you may have!
If you’re interested in our custom branding solutions, simply contact us at support@mypacking.co.uk or use the form on our website. Provide us with details about your branding needs, and we’ll get back to you with a tailored quote.
Yes, we offer free consultation services to help you optimize your packaging and branding strategies. Our experts can guide you through the design process and help with digital marketing strategies to grow your business.
If you need to make changes to your order, please contact us as soon as possible at orders@mypacking.co.uk. We will do our best to accommodate your request before the order is processed and shipped.
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