Questions?
Answered.

Placing an order is simple. Browse our product categories, select your desired packaging solution, customise the specifications (size, material, quantity), and add to cart. You can upload your design files during checkout or use our free design service.

Need help? Contact us via WhatsApp at +44 7943 727480 and we'll guide you through the process.

We accept all major payment methods including credit/debit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and Klarna for flexible payment options.

Order modifications are possible before production begins. Contact us immediately via WhatsApp (+44 7943 727480) or email (returns@mypacking.co.uk) with your order number. Once production has started, changes may not be possible.

Minimum order quantities vary by product. Many items start from as low as 50 units, while some specialty packaging may require higher minimums. Check individual product pages for specific MOQ details.

Standard delivery times range from 5-10 working days depending on the product and customisation level. Express options are available for faster turnaround. Estimated delivery dates are shown during checkout.

Based in Exeter, UK - we ship nationwide with fast, reliable courier services.

Currently, we primarily serve UK customers to ensure the fastest delivery and best service. For international enquiries, please contact us directly and we'll do our best to accommodate your needs.

Once your order ships, you'll receive an email with tracking information. You can monitor your delivery in real-time using the provided tracking number.

We package everything securely, but if your order arrives damaged, contact us within 48 hours with photos. We'll arrange a replacement or refund immediately. Your satisfaction is our priority.

Yes, absolutely! Our free design service helps you create professional packaging that reflects your brand. Simply provide your logo, brand colours, and any design preferences, and our team will create a custom design for approval.

We accept PDF, AI, EPS, and high-resolution PNG/JPG files. For best results, provide vector files (AI or EPS) with all fonts outlined and images in CMYK colour mode at 300 DPI minimum.

Always. We'll send you a digital proof for approval before production begins. You can request revisions until you're completely satisfied with the design.

Typical turnaround is 1-2 business days for initial designs. Revisions are usually completed within 24 hours. Rush design services are available if needed.

We offer a wide range of premium materials including various cardboard weights, kraft paper, corrugated board, rigid boxes, and eco-friendly recycled options. Each product page lists available material options with detailed specifications.

Sustainability is core to our business. We offer FSC-certified materials, recycled cardboard, biodegradable options, and plastic-free alternatives. Learn more on our Sustainability page.

Yes! Contact us to request material samples or printed proofs. This helps you make informed decisions about quality and finish before placing large orders.

We use high-quality digital and offset printing depending on the product and quantity. Special finishes include matte/gloss lamination, spot UV, embossing, foil stamping, and more.

Pricing depends on product type, size, material, quantity, printing requirements, and finishing options. Generally, larger quantities result in lower per-unit costs. Our configurator provides instant quotes as you customise.

Absolutely. Volume pricing automatically applies as you increase quantities. For very large orders or recurring business, contact us for custom enterprise pricing.

No hidden fees. The price you see at checkout is the final price, including all customisation and printing costs. Shipping costs are calculated based on your location and displayed before payment.

Yes! If you have specific requirements or need a bespoke solution, contact us directly. We'll provide a detailed quote tailored to your exact needs.